2018 Employment OpportunityTour Guide

NPC heritagecanning
 

Tour Guide

North Pacific Cannery, National Historic Site

Port Edward, British Columbia

May 8 – Oct 5, 2018

$15 per hour 

Please submit a cover letter and resume, by May 30, 2018 to Laurie Davie at manager@northpacificcannery.ca - include the position you are applying for in the subject line. 

Job Description:

North Pacific Cannery National Historic Site is seeking a full time, friendly, organized and hardworking individuals to oversee our visitor experiences. The main objective of the Tour Guide is to provide a meaningful visitor experience through conducting skilled interpretive tours of our National Historic Site. This includes welcoming the general public, as well as our international tour visitors, to the site, providing information and highlighting the significant historical aspects of the site and what the North Pacific Cannery represented to the Salmon Canning Industry on the North Coast. The candidate will work closely with the General Manager. They will conduct evaluative exit surveys with visitors to ensure they have had a rewarding heritage experience. The Tour Guide will also assist with collecting information relating to visitor statistics and approach visitors who might participate in our new oral history project. The individual will gain indispensable practical, professional hands-on experience in customer service, building skills in public speaking, managing and engaging large groups and building social competencies. 

Qualifications:

The successful candidate must have an interest in Canadian History, Museum studies, English studies, or relevant field. He/she must have strong interpersonal and communication skills and experience coordinating and collaborating with a range of ages and different types of groups. He/she must have experience working with the general public, and possess excellent public speaking skill, leadership qualities, with organizational and excellent interpersonal skills. The ideal candidate will have an excellent command of the English language and be comfortable in speaking to large groups. Second languages; i.e. French, German would be considered an asset.

Orientation & Training 

Orientation will include an extensive tour of the heritage site, where the candidate will be briefed on North Pacific Cannery’s history, past programs and events, strategic goals, interpretive plan, policies, and procedures. As part of the orientation process, employees will be required to read and understand the Employee Handbook which specifically outlines the policy and procedures of the organization. This includes a comprehensive health and safety, as well as an emergency plan. During this orientation the candidate will be introduced to staff and management, and key board members they will work with throughout the contract. The Tour Guide will then be trained on current protocols for conducting tours, customer services expectations and site responsibilities. He/she will learn procedures for liaising with other site service staff (Café, maintenance) and be trained to coordinate and implement visitor surveys effectively.  

Supervision 

The Tour Guide will report directly to the General Manager. The Tour Guide will be provided with an orientation, tour scripts, hands-on practical and professional training and then job shadowing to ensure the Tour Guide can confidently and successfully in accurately conduct tours. He/she will have guidance and supervision from the General Manager as well as a select group of Board members. 

Characteristics of City / Region 

North Pacific Cannery is located in pristine wilderness surroundings on the Skeena River in the town of Port Edward, located 20km south of Prince Rupert with a population of 544. Prince Rupert is a port city with a population of 12,000 and serves as the land, air, and water transportation hub of BC’s north coast. The region is characterized by temperate rainforest, resource-based industry, and cultural diversity. 

Mission & Mandate of Host Organization 

North Pacific Cannery, National Historic Site preserves, exhibits and interprets the history of the West Coast Fishing Industry, celebrating its role in the economic and cultural development of the province. The site is integral to a local, regional, and national identity, is significant as one of the few intact salmon canneries that remain on the west coast of North America, and continues to be relevant as a tourist destination and community hub today. 

NPC aims to be: a collective memory for the industrial fishery on the Skeena River and British Columbia; a cultural hub for the community, attracting the local population for arts and sports events; and a key driver of economic transformation in the development of a sustainable tourism industry for the region.