Adult Tour Guide
North Pacific Cannery, National Historic Site
Port Edward, British Columbia
April 20 – Sept 30, 2020
$16 - $18 per hour
Please send a resume and cover letter, by Friday March 13, 2020 to Ann Leach, General Manager at firstname.lastname@example.org – include the position you are applying for in the subject line.
North Pacific Cannery National Historic Site is seeking a full time adult guide who is a friendly, organized and hardworking individual to oversee our visitor experiences. The main objective of the Tour Guide is to provide a meaningful visitor experience through conducting skilled interpretive tours of our National Historic Site. This includes welcoming the general public, as well as our international tour visitors, to the site, providing information and highlighting the significant historical aspects of the site and what the North Pacific Cannery represented to the Salmon Canning Industry on the North Coast. The candidate will work closely with the General Manager. They will conduct evaluative exit surveys with visitors to ensure they have had a rewarding heritage experience. The Tour Guide will also assist with collecting information relating to visitor statistics and approach visitors who might participate in our new oral history project. The individual will gain indispensable practical, professional hands-on experience in customer service, building skills in public speaking, managing and engaging large groups and building social competencies.
The successful candidate must have an interest in Canadian History, Museum studies, tourism, or relevant field. He/she must have strong interpersonal and communication skills and experience coordinating and collaborating with a range of ages and different types of groups. He/she must have experience working with the general public, and possess excellent public speaking skill, leadership qualities, and have the ability to command and direct an audience. The ideal candidate will have an excellent command of the English language and be comfortable in speaking to large groups. The ideal candidate must be comfortable working outdoors and walking and standing for 1.5 hr intervals. Second languages; i.e. French, German would be considered an asset.
Orientation & Training
Orientation will include an extensive tour of the heritage site, where the candidate will be briefed on North Pacific Cannery’s history, past programs and events, strategic goals, interpretive plan, policies, and procedures. As part of the orientation process, employees will be required to read and understand the Employee Handbook which specifically outlines the policy and procedures of the organization. This includes a comprehensive health and safety, as well as an emergency plan. During this orientation the candidate will be introduced to staff and management, and key board members they will work with throughout the contract. The Tour Guide will then be trained on current protocols for conducting tours, customer services expectations and site responsibilities. He/she will learn procedures for liaising with other site service staff (Café, maintenance) and be trained to coordinate and implement visitor surveys effectively.
The Tour Guide will report directly to the General Manager. The Tour Guide will be provided with an orientation, tour scripts, hands-on practical and professional training and then job shadowing to ensure the Tour Guide can confidently and successfully conduct tours. He/she will have guidance and supervision from the General Manager.
Characteristics of City / Region
North Pacific Cannery is located in pristine wilderness surroundings on the Skeena River in the town of Port Edward, located 20km south of Prince Rupert with a population of 544. Prince Rupert is a port city with a population of 12,000 and serves as the land, air, and water transportation hub of BC’s north coast. The region is characterized by temperate rainforest, resource-based industry, and cultural diversity.
Mission & Mandate of Host Organization
North Pacific Cannery, National Historic Site preserves, exhibits and interprets the history of the West Coast Fishing Industry, celebrating its role in the economic and cultural development of the province. The site is integral to a local, regional, and national identity, is significant as one of the few intact salmon canneries that remain on the west coast of North America, and continues to be relevant as a tourist destination and community hub today.
NPC aims to be: a collective memory for the industrial fishery on the Skeena River and British Columbia; a cultural hub for the community, attracting the local population for arts and sports events; and a key driver of economic transformation in the development of a sustainable tourism industry for the region.